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11 Dec 2009 14:04:27
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How to evaluate customer service? Informal Feedback: asking customers if everything is fine. asking customers face to face, checking that the service was good and making sure that the customer was satisfied with their service. E.g at debahanms employees asking you if you was satisifed with the service. Customer surveys & questionnaires: handing out surveys and questionnaires asking customers if they have enjoyed their goods or service. asking if the service was good or bad. E.g at thorpe park, when you are leaving the theme park employees handing out questionnaires asking you if you have enjoyed your day out. Comment cards: allows customers to write...

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